< Remote Support >

What is Remote Support?

Remote support is a secure online service that allows us to assist you in resolving computer issues without the need for an in-person visit.

Through an internet connection, we can provide technical support and system maintenance, helping you troubleshoot problems quickly and efficiently.

How Does Remote Support Work?

By using screen sharing, we can guide you through the necessary steps to resolve issues, or, with your permission, take control of your desktop to perform tasks remotely.

Once the Remote Support software has been downloaded and you give us the go-ahead, we can connect to your computer to diagnose and repair any system issues.

This service is available anywhere in the United Kingdom and requires a stable internet connection.

How Is Remote Support Used?

Virus removal (spyware, malware etc...)
Anti-Virus installation
Computer Health Checks
Windows Updates
Software installation / removal
HDD partitioning
Data backup and in some cases, data recovery
Email setup and troubleshooting
Troubleshoot software issues / crashes
Internet security issues
Driver upgrades

What Software Do We Use?

At Clean Bytes, we use TeamViewer Quicksupport, a highly secure remote maintenance tool. Connections are fully encrypted with 2048-bit RSA key exchange and 256-bit AES session encoding.

If you need Remote Support, we’ll email you setup instructions—it’s quick and takes under 5 minutes. Once you grant consent, we can connect to your device.

For more details, visit TeamViewer Quicksupport.

What Happens Next?

Click the button below to download the TeamViewer QuickSupport client.

This is required for remote access – no installation necessary and is 100% safe.

You can also contact us if you have any questions.

Frequently Asked Questions

Is TeamViewer QuickSupport Safe?

‣ No permanent installation:
It is a simple executable file. After exiting the app, or deleting this file, TeamViewer can no longer be started.

‣ Access ends as soon as the program is closed:
As soon as you close the application, it is no longer possible to connect to your computer.

‣ All actions are visible to the user:
It is not possible to establish a hidden connection. A session information window is always displayed at the bottom right edge of the monitor during a TeamViewer session.

‣ No hidden file transfer in the background:
If files are being copied, an additional dialog window always opens at the customer side in the center of the monitor and indicates which files are being transferred.

‣ User who is sitting in front of the computer has priority:
The control of the user sitting directly in front of the computer has always priority over remote control.

What Are The Benefits of Remote Support?

‣ Safe and secure
All our Remote Support sessions are private and highly secure – so your data is completely safe. We can only access your system after you have given us permission.

‣ Faster & more responsive service
Remote Support helps us deal with your issues more quickly.

‣ Feel more at ease
You can relax in the comfort of your own home while we work our magic.

‣ Convenience
You can decide on a time when you would like the technician to connect to the PC. We offer our remote support services at a time which suits you.

‣ Location isn’t an issue
As long as you’re within the UK and have a stable internet connection.

‣ Remote support saves time
It’s much less hassle than arranging for an engineer to visit your house, and less expensive too!