What is Remote Support?
Remote support is a secure service that allows us to assist you in solving computer problems, either by showing
what steps to take via screen sharing, or with permission, taking control of the desktop and performing a task remotely.
Once we are connected to your PC (via an internet connection), we can then successfully diagnose and
repair many computer related issues.
Remote support is available anywhere in the United Kingdom* and we do not charge extra for this service.
(*Stable Internet connection required.)
Here are just some of the services we can provide via Remote Support:
• Driver upgrades
What Software Do We Use?
Here at Clean Bytes, we use a remote support program called TeamViewer Quicksupport.
TeamViewer Quicksupport is a highly secure remote maintenance solution. Your connections are established via fully encrypted data channels using 2048-bit RSA key exchange and 256-bit AES session encoding.
If you require our Remote Support service, we will email you with instructions on how to set up a connection. It's simple and takes less than 5 minutes, then once we have your permission we can connect to your machine.
Is Teamviewer QuickSupport Safe?
The following security features are included for the QuickSupport module:
- No permanent installation:
It is merely an executable file. After exiting or deleting this file, TeamViewer can no longer be started.
- Access ends as soon as the program is closed:
As soon as you close the application, it is no longer possible to connect to your computer.
- All actions are visible to the user:
It is not possible to establish a hidden connection. A session information window is always displayed at the bottom right edge of the monitor during a TeamViewer session.
- No hidden file transfer in the background:
If files are being copied, an additional dialog window always opens at the customer side in the center of the monitor and indicates which files are being transferred.
- User who is sitting in front of the computer has priority:
The control of the user sitting directly in front of the computer has always priority over remote control.
The benefits of using remote support are:
- Safe and secure
All our Remote Support sessions are private and highly secure - so your data is completely safe. We can only access your system after you have given us permission.
- Faster & more responsive service
Remote Support helps us deal with your issues more quickly.
- Feel more at ease
You can relax in the comfort of your own home while we work our magic.
You can decide on a time when you would like the technician to connect to the PC. We offer our remote support services at a time which suits you.
- Location isn't an issue
As long as you're within the UK and have a stable internet connection.
- Remote support saves time
It's much less hassle than arranging for an engineer to visit your house, and less expensive too!